CLIENT MANAGEMENT
• Assigned Regional Manager to Portfolio
• Prompt Communication
• Owner Portal—confidential 24/7 access for current and achieve reports
• Consulting Services for property enhancement and rehabilitation projects to best fit your ROI
• Consulting Services for Code Enforcement Violations
• Effective property Reporting
• Competitive Fees and bidding for cost effeteness
INCOME MANAGEMENT
• Assertive collection of rents, late fees and other property income
• Pursuit of any potential ancillary income opportunities
• Timely payment of property expenses
• Timely Owner distributions
• Owner Portal-archives all your reports-accessible 24/7
• Budget/Forecast/Reserve Study Preparation available
• Monitor and Report on professional money judgment collections
• Supervise all Unlawful Detainer processes.
Benchmarquee Property Management --Superior Property Management Services Include:
ADMINISTRATIVE MANAGEMENT
• Recruitment and training of on-site personnel
• Establish policy and procedures as requested for requirements
• Review and update new laws on all property forms
• Manage software updates and report functions
• Manage all resident files and perform internal audits
• Enforcement of property rules to maintain curb appeal and high standard of living
• Adhere to Fair Housing Guideline and Equal Opportunity Employment
ACCOUNTING MANAGEMENT
• Income & Expenses Accounting -- Monthly Financial Statements
• Detailed General Ledgers
• Detailed Rent Rolls
• Delinquency Reports
• Check and A/R Reports available
• Lease Expiration Status Reports available
• Cash basis accounting available
• End of reconciliation of Trust Accounts
• Owner/Partner-level accounting available
• Pre-Acquisition inspections – physical asset, lease audits
• Property financial status reporting available
MARKETING & LEASING MANAGEMENT
• Market surveys of competitors’ rents and concessions
• Instant screening of prospective residents with up to date market criteria
• Resident Retention programs
• Resident Portals to pay rent online
• Marketing strategies to position your property to outperform its competitor
• Prospect monitoring reports performed weekly to ensure quality customer service
• Advertising Campaigns are reviewed constantly to ensure effectiveness
• Ongoing Lease Technique Training to staff
MAINTENANCE MANAGEMENT:
• Prompt turn-over of vacant units – rather recondition or renovation
• Preventative maintenance programs and safety inspections
• Competitive bidding for significant expenditures
• 24-Hour maintenance emergency response, 7 days per week
• Resident Portals to submit online maintenance request
• Rehabilitation planning and supervision available
• Capital improvement and new construction planning & supervision available
• Quality assurance inspections on Vendor services
• Cost Effective Rates
• Maintenance Request Reports available